Refund & Return Policy
Overview
At Skynet Logiciel Ltd, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which products may be returned or refunded.
Eligibility for Returns
Products may be eligible for return or exchange if:
- Returned within the specified return period (as advised at purchase)
- In original condition with packaging
- Accompanied by proof of purchase
- No physical damage caused after purchase
Non-Returnable Items
The following items may not be eligible for return:
- Opened or used accessories (e.g., earphones, chargers, memory cards)
- Software or digital products
- Special-order or customized products
- Clearance or promotional sale items (unless defective)
Defective Products
If a product is defective:
- It will be assessed by our technical team.
- Manufacturer warranty terms will apply.
- Repair, replacement, or manufacturer service will be provided as per warranty guidelines.
Refund Process
- Approved refunds will be processed via the original payment method where possible.
- Processing time may vary depending on payment method or bank policies.
- Shipping or service charges (if applicable) are non-refundable unless the product is faulty.
Repair Services Refunds
- Diagnostic fees (if applicable) are non-refundable.
- Repair charges are non-refundable once repair work has been completed with customer approval.
Exchange Policy
Exchanges are subject to stock availability and product condition approval.
Policy Updates
Skynet Logiciel Ltd reserves the right to update this policy without prior notice.